STORE POLICY
Welcome to LUXCHERIE. Our goal is to provide high-quality lip care products and excellent customer service. Please read our store policy to understand our terms and conditions.
General Terms:
By placing an order with LUXCHERIE, you agree to the terms and conditions outlined in this policy.
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Product Information:
We strive to provide proper descriptions and images of our products. However, each stash/scoop is non-customized order and no of pieces may vary according the size of scoop.
Pricing:
All prices are listed in Indian Rupees (INR) and are subject to change without notice. Prices do not include shipping charges or applicable taxes, which will be calculated at checkout.
Orders:
Orders can be placed through our website. You can also contact us for bulk orders and surprise elements to be customized for wedding favors or corporate gifting.
Once an order is placed, you will receive an order confirmation email. If you do not receive this email, please contact us immediately.
Payment:
We accept various forms of payment, including credit/debit cards, net banking, and digital wallets.
Payment must be made in full at the time of purchase.
Shipping:
Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and other related information.
Returns and Refunds:
As these are personal care products,
NO RETURNS
NO REFUNDS
NO CANCELLATION
Privacy Policy:
Your privacy is important to us. We are committed to protecting your personal information.
Customer Service:
For any questions, concerns, or feedback, please contact our customer service team on E-mail risehilifestyle@gmail.com. We aim to respond to all inquiries within 24-48 hours.
Liability:
LUXCHERIE is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.
Thank you for choosing LUXCHERIE. We appreciate your business and look forward to serving you.
SHIPPING POLICY
Domestic Shipping (Within India):
Order Processing:
All orders are processed within 5 - 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Expected Order Delivery:
All orders are expected an estimated delivery time of 9 - 10 days maximum.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping:
Free shipping applicable at the store during promotions. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages:
LUXCHERIE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping:
Currently, we do not ship outside India.
Returns & Exchanges:
Returns & Exchanges are not accepted as these are personal care products.
Refunds:
kindly contact us via email for any refunds (if approved by us).
Contact Us:
If you have any questions about our shipping policy, please contact us at risehilifestyle@gmail.com.
Thank you for choosing LUXCHERIE. We appreciate your business and strive to provide you with the best service possible.
2026 LUXCHERIE
